Wednesday, July 1, 2009

Comcast Issues - If you blog it they will come. Or something.

Yes, we've been having Comcast issues. Ever since I switched our service (got Encore & HBO, paid less) we haven't been able to watch anything on Encore On Demand. And let me tell you, I've tried to watch 102 Dalmations about 20 times and it still isn't working.
Friday after a horrible morning at the dentist I was supposed to stay home and nurse my novacained face waiting for Comcast.

Comcast called right at 2. I thought, well aren't I lucky?
As you can guess, I am not.
My Comcast caller told me that Comcast's call center people had screwed up (no way, really) and that they weren't actually supposed to send anyone out to fix my problem due to the nature of the error. It was in fact supposed to go to Comcast's On Demand people and they would fix it remotely. Needless to say he would not be coming by and this was the day that I should have just gone to work.
(Hey, I have a great dentist NOW though because of it.)
He did however give me all of his supervisor's information - phone & email - and told me his technician number, and that if our service wasn't fixed in 24-48 hours, to call his supervisor.
Well Monday morning I called twice, left a message and eventually sent an email.
Today I called again, left a message (while he was on the phone, because it's a cell number and I get that annoying beep) and sent an email.

The last time I ranted about Comcast they discovered the blog and started fixing stuff, hopefully this will help too.
And I will keep calling and emailing until this gets fixed.

So Comcast=jerks. Again. Can't wait to move somewhere that I don't need to use it. UGH.

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